Frequently asked questions

Delivery takes 5–12 business days from the day your order ships. Orders are prepared in 1–3 business days. Business days are Monday to Friday, excluding U.S. federal holidays.

Yes. Shipping is free on every order, with no minimum, to addresses in the United States. If you are in Alaska, Hawaii, Puerto Rico or at a military (APO/FPO/DPO) address, email us before ordering and we will confirm delivery to you.

No. The price at checkout is the full price. You will never be asked to pay anything to the carrier when your watch arrives.

You receive a tracking number by email as soon as your order ships. The first scan can take 24–72 hours to appear while the carrier registers the parcel. That is normal and does not mean your order is lost.

If tracking shows no movement for 15 business days, or your order has not arrived 20 business days after shipping, email us and we will refund or replace it. If we cannot ship within the stated window we will contact you and offer a full refund — you never have to ask.

Not at the moment. Sweep ships to U.S. addresses only.

All major credit and debit cards, plus the express options shown at checkout. Prices are in U.S. dollars. Sales tax is calculated at checkout where your state requires it.

Yes. Checkout runs on Shopify over an encrypted connection and payments are handled by PCI-compliant processors. We never see or store your card details.

If it has not shipped yet, yes: email us and we cancel it for a full refund, no questions asked. Once an order is in transit it cannot be cancelled, and our refund policy applies.

Yes. Use the code WELCOME20 at checkout for 20% off your first order. One use per customer.

Email us straight away with your order number. If the order has not shipped, we correct it free of charge. Once it has shipped the address cannot be changed; if the parcel comes back as undeliverable, we will contact you to arrange a reshipment.

No. All sales are final except orders that arrive damaged, incorrect or not at all. Processing change-of-mind returns on watches at our prices would cost more than the watches themselves, and that cost would end up in our prices. Everything we do cover, we cover completely. Unsure about a model? Email us before you buy and we will give you measurements and an honest opinion.

Email us within 30 days of delivery with your order number and a photo or short video. We refund you in full or send a replacement, whichever you prefer, and you keep the watch. No return shipping, no restocking fee.

Manufacturing defects and movement failure under normal use, for 12 months from delivery. We replace the watch at no cost to you. It does not cover batteries, straps, normal wear, accidental damage, or water exposure beyond the rating stated on the product page.

Approved refunds go back to your original payment method within 5 business days. Your bank may take a further 3–10 business days to post them.

Never without written instructions from our support team. We do not operate a returns warehouse, and unauthorised parcels cannot be tracked, received or refunded.

Yes. We sell CURREN and NAVIFORCE watches, and the model reference on the product page is the model you receive. We are a retailer, not the manufacturer.

Each product page states its water resistance. In our catalog, waterproof means rated for rain, splashes and hand washing — not for swimming or diving unless the page says so. Never press the buttons or pull the crown under water.

Our current range is quartz (battery powered), plus a few digital models. Quartz keeps better time than a mechanical movement, needs no winding, and the battery lasts for years.

Case size is listed on the product page for most models. Metal bracelets can be resized at any watch counter; leather and silicone straps adjust with the buckle. If a measurement you need is missing, email us and we will get it for you before you order.

Packaging varies by model, and some watches ship without a branded box. If the product page lists a box or an accessory and it is missing from your order, that is covered by our 30-day guarantee.

On most models, pull the crown out one click to set the date and two clicks to set the time, then push it fully back in to keep the water resistance. If your model works differently, email us and we will walk you through it.