Shipping policy
Shipping Policy
Every watch we sell is tracked from our fulfillment partner to your door. Below is exactly what to expect — stated plainly, so there are no surprises.
Where we ship
Sweep ships to addresses in the United States. If you are in Alaska, Hawaii, Puerto Rico or at a military (APO/FPO/DPO) address, please email us before ordering and we will confirm delivery to you. We do not ship outside the United States at this time.
Shipping cost
Shipping is free on every order. There is no minimum. The price you see on the product page is the price you pay.
Processing time
Orders are reviewed and prepared within 1–3 business days of purchase. Orders placed on weekends or U.S. federal holidays begin processing the next business day.
Delivery time
Delivery takes 5–12 business days from the date your order ships.
Business days are Monday through Friday, excluding U.S. federal holidays. This window covers the full journey from our fulfillment partner to your door, tracked at every step. We publish the real range rather than a flattering one.
Tracking
You will receive a tracking number by email as soon as your order ships. Tracking information can take 24–72 hours to show its first scan while the carrier registers the parcel. This is normal and does not mean your order is lost.
No fees at delivery
The price you see at checkout is the full price. You will never be asked to pay anything to the carrier on delivery.
If we cannot meet the delivery window
If we are unable to ship your order within the time stated above, we will contact you, explain the delay and offer you the choice to either wait or cancel for a full refund. You never have to ask. This is your right under the U.S. Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, and we treat it as a minimum standard, not a ceiling.
Wrong or incomplete address
Please check your shipping address carefully at checkout. If a parcel cannot be delivered because the address was incorrect or incomplete, contact us and we will arrange a reshipment with you. If we cannot reach you within 30 days of the parcel being returned, we will refund the order.
Lost or undelivered orders
If tracking shows no movement for 15 consecutive business days, or your order has not arrived 20 business days after shipping, contact us and we will refund or replace it.
If the carrier has recorded your parcel as delivered, we will open an investigation with them before issuing a refund. Full details are in our Refund and Return Policy.
Returns
All sales are final except for orders that arrive damaged, incorrect or not at all. We do not accept change-of-mind returns. See our Refund and Return Policy in full before ordering.
Questions
Email support@sweepwatches.us. We reply within one business day.
Sweep is a trading name of PULSO GROUP, LLC.
